RETURN & EXCHANGE POLICY – FIX BINA

EFFECTIVE DATE: MARCH 10, 2025

At FIX BINA, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you’ve received, we are here to help make your return or exchange process as smooth as possible. This policy outlines the guidelines for returns, exchanges, and refunds to ensure a hassle-free experience.

1. RETURN POLICY

We offer a 30-day return window from the date of purchase for most items. Items returned within this period will be eligible for a full refund or exchange, as long as they meet the conditions outlined below. Our goal is to ensure you are fully satisfied with your experience, and we aim to make the return process quick and easy.

1.1 Eligibility for Return

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 30 days from the original purchase date.
  • Items must be in unused, unopened, and original condition.
  • Items must be in the original packaging, including all accessories, tags, and manuals (if applicable).
  • Proof of purchase (receipt or order confirmation) is required.

If your return meets these conditions, we will gladly process your return and offer a refund or exchange.

1.2 Non-Returnable Items

The following items cannot be returned for hygiene, safety, or legal reasons:

  • Gift cards
  • Downloadable software products
  • Perishable goods such as batteries, consumables, and food-related items
  • Opened or used personal care items, cosmetics, and skincare products
  • Clearance items or products marked as “Final Sale” are non-returnable and non-refundable.

If you are uncertain whether an item qualifies for return, feel free to contact our customer service team at info@fixbina.com for clarification.

2. EXCHANGE POLICY

If you receive a damaged, defective, or incorrect item, we will be happy to exchange it for the correct or similar item. We accept exchanges within 30 days of receiving the product.

2.1 Process for Exchanges

To initiate an exchange:

  • Contact us at info@fixbina.com within 30 days of receiving your order.
  • Provide your order number, product details, and a description of the issue (e.g., damaged, defective, or incorrect item).
  • If applicable, attach clear photos showing the defect or damage.
  • We will provide you with a return label and guide you through the exchange process. Once we receive the returned item, we will ship your replacement item promptly.

In some cases, depending on availability, we may offer a store credit or refund instead of an exchange.

2.2 Exchanges for Size or Color Change

If you wish to exchange an item for a different size or color, please follow the standard return procedure and place a new order for the item you want. We will process a refund for the original item after it is returned and inspected.

3. REFUND POLICY

Once we have received and inspected your return, we will issue a refund to the original payment method. Please note that it may take 7–10 business days for the refund to appear in your account, depending on your bank or credit card provider.

3.1 Partial Refunds

In some situations, we may offer a partial refund if the returned item shows visible signs of use, damage, or missing parts. The refund amount will depend on the condition of the returned item.

3.2 Original Shipping Charges

Unfortunately, we are unable to refund the original shipping charges unless the return is due to our error (e.g., wrong item shipped, defective item, etc.).

4. RETURN SHIPPING

Customers are responsible for paying the return shipping costs, unless the item was damaged, defective, or incorrect. We strongly recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as FIX BINA is not responsible for items lost or damaged in transit during the return process.

If we are providing a prepaid return label for a defective or incorrect item, the return shipping will be at our expense.

4.1 How to Return Your Item

To initiate a return, follow these steps:

  • Contact us at info@fixbina.com within 30 days of receiving your item.
  • Provide your order number, a description of the reason for the return, and any relevant photos (if the item is damaged or defective).
  • We will send you detailed instructions, including how to send the item back.
  • Once we receive and inspect your return, we will process the refund or exchange accordingly.

5. INTERNATIONAL RETURNS

If you are an international customer, you are responsible for return shipping costs. International returns must be clearly marked as “Returned Goods” on the customs declaration form to avoid customs fees. Please ensure that you pay all taxes, duties, and fees at the time of return.

We advise international customers to check local customs policies and ensure compliance with return regulations before initiating a return. If you are unsure about the process, please contact our customer service team for assistance.

6. FINAL SALE ITEMS

Items marked as “Final Sale” are not eligible for return or exchange unless the item is defective or damaged. These items will be clearly labeled during purchase. If you are unsure whether an item is a final sale, please contact our customer service team for clarification.

7. CANCELLATIONS

If you wish to cancel your order, please contact us immediately at info@fixbina.com. We can only cancel orders that have not yet been processed or shipped. If your order has already been shipped, you will need to follow the standard return process.

8. CONTACT INFORMATION

If you have any questions or concerns about our return and exchange policy, please do not hesitate to contact us. We are always here to help!

📍 Address: 420 Myrtle Dr, Roberta, Georgia (GA), United States
📞 Phone number: (478) 836-2131
📧 Email: info@fixbina.com
🌍 Website: fixbina.com

By shopping with FIX BINA, you agree to comply with our return and exchange terms. We are dedicated to ensuring your satisfaction and making your shopping experience as smooth and easy as possible. If you need assistance with returns, exchanges, or any other concerns, our customer service team is available to help. Thank you for choosing FIX BINA!