Refund and Returns Policy for Fix Bina

Effective Date: January 7, 2025

At Fix Bina, located at 420 Myrtle Dr, Roberta, Georgia, United States, customer satisfaction is our priority. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds. By purchasing from Fix Bina, you agree to the terms described below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Unused and Undamaged Products:
    Products must be returned in their original condition, unopened, unused, and in the original packaging with all included components.

  • Return Window:
    Returns must be initiated within 30 days of receiving your order.

  • Proof of Purchase:
    A valid receipt, order confirmation, or proof of purchase is required for returns.

  • Non-Returnable Items:
    Certain items, such as personalized products, gift cards, and items marked as final sale, are not eligible for returns.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Customer Support:
    Email us at info@fixbina.com or call (478) 836-2131 with your order details, including the order number, items to be returned, and the reason for the return.

  2. Receive Authorization:
    Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.

  3. Prepare the Package:
    Securely package the item(s) in the original packaging, including all components, manuals, and any promotional items.

  4. Ship the Return:
    Use a trackable shipping method to send the item(s) to the provided return address. Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

3. Return Address

Fix Bina
420 Myrtle Dr
Roberta, Georgia, United States

Include the Return Authorization Number (RAN) inside the package to ensure timely processing.

4. Refund Process

After we receive and inspect the returned item(s), refunds will be processed as follows:

  • Refund Method:
    Refunds will be issued to the original payment method used for the purchase.

  • Processing Time:
    Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

  • Partial Refunds:
    If the item(s) are not in their original condition or missing components, a partial refund may be issued.

5. Exchanges

At this time, Fix Bina does not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order for the desired item.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at info@fixbina.com or call (478) 836-2131. Provide:

  • A detailed description of the issue
  • Photos of the damaged or defective item(s)
  • Your order number

We will review your claim and, if approved, offer a replacement or a full refund, including return shipping costs.

7. Order Cancellations

Orders can be canceled before they are shipped. To cancel an order, contact us at info@fixbina.com or call (478) 836-2131 as soon as possible. If the order has already been shipped, you will need to follow the return process outlined in this policy.

8. Customer Responsibilities

  • Return Shipping Costs:
    Customers are responsible for covering return shipping fees unless the return is due to an error on our part or a defective product.

  • Condition of Returns:
    Items must be securely packaged to prevent damage during transit. Items returned in damaged condition may not qualify for a refund.

9. Refund Exceptions

Fix Bina reserves the right to refuse refunds or returns under the following circumstances:

  • Returns initiated after the 30-day window.
  • Items returned without prior authorization.
  • Products damaged due to misuse or negligence by the customer.

10. Changes to Refund and Returns Policy

We reserve the right to update this Refund and Returns Policy at any time. Updates will be posted on this page, and the “Effective Date” will indicate the most recent revisions.

11. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us:

Fix Bina
Phone: (478) 836-2131
Email: info@fixbina.com
Website: https://fixbina.com

This Refund and Returns Policy is effective as of January 7, 2025. Thank you for choosing Fix Bina. We are here to assist you and ensure a positive shopping experience.